I've deleted a user, but billing didn't change.
Site Administrators have the ability to add, modify and delete users. The amount account holders pay each billing cycle is based on the number of "licenses" he or she has purchased.
An account can have two licenses and are using both licenses (resulting in two users) For one reason or another, the Site Administrator may decide to either disable or delete one of the users. In cases like this, the Site Admin may have decided to disable one user by replacing him/her with another new user, who takes up that second license. If this is the case, no further action is needed to change the billing.
However, if the Site Admin decides to totally delete or disable the 2nd user (and wants this change to reflect in billing), he or she will need to go to My Account and change the number of user licenses accordingly. Using this procedure will ensure that the account will not be charged for the deleted user during the next billing cycle.
The ability to disable users allow Site Admins to re-instate the user's account and keep their work history, if needed. On the other hand, prior to deleting a user, we suggest transferring the data or work history of that user into an existing user. Once a user is deleted, it cannot be undone.
